Shipping and returns
Thank you for supporting Agenda.
As a small independent Australian brand, we're committed to creating timeless garments with a more thoughtful approach to fashion. Rather than producing thousands of garments in advance, each Agenda collection is manufactured in limited production runs to reduce unnecessary waste and overproduction.
Please take a moment to read the information below before placing your order.
Founding Collection Pre-Orders
The Founding Collection is available exclusively through pre-order.
Pre-orders close at the end of July, after which production begins with our manufacturing partner.
Your garment will then be carefully crafted over approximately 6–8 weeks, before arriving at our Melbourne studio for quality checks and dispatch.
Once dispatched, Australian orders typically arrive within approximately 2–7 business days, depending on your location.
Throughout the production process, we'll keep you updated via email so you always know where your order is.
Please note that production and delivery timeframes are estimates. While we work closely with our manufacturing partners to meet these timelines, occasional delays outside our control may occur. If this happens, we'll keep you informed every step of the way.
Shipping
All orders are dispatched from Melbourne, Australia.
Once your order has been shipped, you'll receive a confirmation email containing your tracking details.
Delivery times may vary depending on your location and courier services.
Choosing Your Size
Our garments are designed with a relaxed, oversized silhouette.
We recommend choosing your usual Australian size and referring to our Size Guide before placing your order.
If you're unsure which size is right for you, we'd be happy to help.
Simply contact us with your height and bust, waist and hip measurements before ordering, and we'll personally recommend the best fit.
Returns & Exchanges
As each Agenda collection is produced in limited production runs, we are unable to offer refunds or exchanges for change of mind, including selecting an incorrect size.
We encourage customers to carefully review our Size Guide before purchasing and to contact us with any sizing questions before placing an order.
Faulty Items
We take great pride in the quality of every garment we produce.
If your order arrives with a manufacturing fault, is not of acceptable quality, or does not match its description, please contact us as soon as possible so we can assess the issue.
Where required, we'll provide an appropriate remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Questions?
If you have any questions about your order, sizing or the Founding Collection, we'd love to hear from you.
Please contact us via our Contact page or Instagram and we'll be happy to help.
Thank you for supporting Australian small business, Australian design and Australian Merino wool.